At Paysend, CEO Ben Chisell takes a skeptical stance on the widespread enthusiasm for artificial intelligence, believing that its benefits should be reserved for top performers within the company. He notes that while AI has allowed Paysend to increase engineering output by approximately 25%, simply distributing AI tools to all employees does not guarantee positive results.
Chisell's strategy involves a selective rollout, where employees must demonstrate their ability to effectively utilize AI before gaining access. This contrasts sharply with other companies, such as Lloyds Banking Group and Sage, which have adopted broad AI implementations across their workforce.
Despite claims of improved productivity, a U.K. government study revealed that a significant number of businesses reported no increase in revenue from AI usage. Chisell's approach is echoed by Lokdeep Singh, CEO of Unily, who believes AI should be used to enhance ambition rather than cut costs.
Meanwhile, Simon Azzopardi of CoreView highlights the risks of AI-generated work leading to inefficiencies if employees operate outside their expertise. As AI continues to automate tasks, Chisell argues for the importance of helping employees transition into new roles rather than replacing them, emphasizing that technology should complement human responsibility rather than diminish it